Technical Support Engineer

Location: Haslingden, Lancashire

Job Role: We are recruiting an enthusiastic and talented Technical Support Engineer to help propel our cutting edge electronic intruder alarm products to a world-wide stage. The successful candidate will gain the opportunity to work within a close knit team as part of a fast growing and remarkable company.

Main Responsibilities Include:

  • Providing telephone, email and online technical support to installation engineers
  • Provide technical training sessions for customers and internal staff
  • Assist R&D with product testing, software and hardware
  • Help create FAQs and Technical guides

Key Skills

  • Empathy & Positivity
  • Excellent communication skills, both written and verbal
  • Tenacious problem solving ability
  • Keen interest in electronics and software
  • Good familiarity with MS Office / Windows / Smartphone apps

The Successful Candidate Must:

  • Have a minimum of two years experience in a customer contact role
  • Enjoy working in a busy office environment, but also work well alone
  • Use their own initiative and have close attention to detail
  • Be confident, personable and driven
  • Be organised, self-motivated and reliable

This role is open to candidates with a minimum of 2 years customer support experience. Experience within the intruder alarm industry is not essential as full training will be provided. Salary would depend on level of experience.

How To Apply

Send CV, cover letter & details of current salary to: VacanciesTechSupport@orisec.co.uk